Overview

• Nozomi Logistics, a trailblazing Malaysian transportation company, faced operational challenges in the logistics industry.
• Challenges faced were late deliveries, missing parcels and the inability to efficiently monitor fleet movements in a vast service area.
• Solution deployed by CelcomDigi Fleet Management Solution, fortifying high-speed network connectivity and IoT technologies powered by iFleet and activetelematics.
• Outcomes were a transformative leap in real-time visibility, safety, cost optimisation and overall operational efficiency.

Client Background

• Nozomi Logistics encompasses transport, haulage contracting and chartering of vehicles, including road vehicles, aircraft and ships.
• They provide reliable, efficient and secure transportation solutions, catering to the diverse needs of its clientele.
• Positioned primarily in the transportation sector in Malaysia, addressing the unique challenges of the logistics landscape.
• The company aims to deliver impeccable transportation services, ensuring customer satisfaction and operational excellence.

Challenges | Navigating the Logistics Maze:

1. Late Deliveries: Adversely impacted customer satisfaction and operational efficiency, necessitating a more precise and dynamic fleet management system.
2. Missing Parcels: Resulted in customer dissatisfaction and operational inefficiencies, prompting the need for a solution ensuring parcel visibility throughout the journey.
3. Boundary Tracking: Hindered efficient service delivery due to the inability to monitor vehicles within predefined areas, demanding a solution to enhance service accuracy.
4. Time Tracking: Difficulty in keeping track of hours spent on specific job sites, affecting operational planning and demanding a solution for better time management.

Solution | CelcomDigi FMS Unleashed:

All-in-one fleet management solution powered by iFleet and activetelematics.

• Addressing Challenges: Custom Geo-fencing, a revolutionary feature, enables real-time monitoring of fleet movements, enhancing delivery accuracy and overall efficiency.
• Implementation: CelcomDigi’s expert team supports, installs, and configures the Fleet Management Solution, providing live tracking and insightful dashboards for enhanced operational control.

Outcomes | Driving Success Together:

A remarkable 10% reduction in fleet inventory, a stellar 27% increase in service uptime, a commendable 22% reduction in fuel costs, and an impressive 30% decrease in accident costs. Improved operational efficiency, heightened accountability, and enhanced accuracy in tracking virtual timecards, all contributing to a streamlined logistics operation.

Differentiator | Why Nozomi Logistics chose CelcomDigi?

• Hardware Leasing (Zero Capex): CelcomDigi takes care of maintenance, allowing Nozomi Logistics to focus on core fleet operations without additional capital expenditure.
• Always-on Connectivity: 24/7 support ensures continuous vehicle connectivity, aiding in the quick recovery of missing vehicles, complemented by the support of MERS 999.
• Lifetime Warranty (Total assurance): CelcomDigi offers a lifetime warranty at no additional cost, reflecting their commitment to providing a robust and reliable solution.
• Real, Dedicated Support: With on-site installation and nationwide on-ground technical support, CelcomDigi prioritises it’s subscribers, making them the preferred choice for fleet management solutions.