Overview

Pejabat Setiausaha Kerajaan Negeri Kelantan (SUK Kelantan) serves as the state government’s secretariat, handling matters related to state administration. The office comprises seventeen divisions and support units:

1. Unit Perancang Ekonomi Negeri (State Economic Planning Unit)
2. Bahagian Pengurusan Sumber Manusia (Human Resource Management Division)
3. Bahagian Khidmat Pengurusan (Management Services Division)
4. Bahagian Kerajaan Tempatan (Local Government Division)
5. Bahagian Perumahan (Housing Division)
6. Bahagian Majlis Mesyuarat Kerajaan (State Council Meeting Division)
7. Unit Audit Dalam (Internal Audit Unit)
8. Bahagian Pelancongan dan Kebudayaan (Tourism and Culture Division)
9. Bahagian Pengurusan Teknologi Maklumat (Information Technology Management Division)
10. Bahagian Pengurusan Korporat (Corporate Management Division)
11. Bahagian Integriti dan Tadbir Urus (Integrity and Governance Division)
12. Bahagian Koordinasi dan Program Khas (Coordination and Special Programs Division)
13. Bahagian Koridor, Infrastruktur dan Sistem Geospatial (Corridor, Infrastructure and Geospatial System Division)
14. Bahagian Penguatkuasaan (Enforcement Division)
15. Bahagian Undang-undang (Legal Division)
16. Bahagian Pengurusan Bencana (Disaster Management Division)
17. Bahagian Pelaburan (Investment Division)
18. Bahagian Sekretariat SUKMA (SUKMA Secretariat Division)

The main roles of SUK Kelantan as the state government’s secretariat include:

• Leadership and execution
• Facilitation and regulation
• Strategic state coordination
• Two-way communication between the government and the people
• Leadership and execution

Vision: Leading Exemplary Public Service (Peneraju Perkhidmatan Awam Yang Terbilang)

Mission: Melahirkan Penjawat Awam Yang Bertaraf Dunia (Producing World-Class Public Servants)

Key Priorities

To realise its vision of leading and driving the transformation of Kelantan’s public service to excellence by 2025, SUK Kelantan has developed the Strategic Plan for 2022-2025. This plan outlines the direction and reinforces the service delivery system, guiding SUK Kelantan towards superior transformation. The strategy consists of four thrusts and eighteen corresponding strategies:

Thrust 1: Economic strengthening through resource diversification

• S1: Empowering the State Economic Planning Unit towards inclusive socio-economic development
• S2: Driving socio-economic development towards a progressive, sustainable, and inclusive state
• S3: Effectively and efficiently enhancing new and existing developments
• S4: Planning, organising, and managing tourism and cultural programmes in line with the annual tourism calendar
• S5: Planning and implementing affordable housing programmes in Kelantan

Thrust 2: Service delivery transformation through digitalisation initiatives

• S1: Strengthening digital governance and strategic direction
• S2: Promoting a digital culture within government services
• S3: Enhancing digital infrastructure and communication
• S4: Strengthening cyber security

Thrust 3: Organisational governance enhancement

• S1: Cultivating an efficient and effective work culture
• S2: Strengthening governance in an effective and efficient manner
• S3: Creating a high-performance work culture

Thrust 4: Administrative management through empowering suk divisions and social development

• S1: Promoting quality, integrity, and innovative work across all government departments and agencies
• S2: Strengthening disaster management and risk reduction for public welfare
• S3: Developing sports infrastructure and organising events
• S4: Enhancing understanding of legal applications and enforcement implementation among agencies/departments
• S5: Coordinating development projects that boost local economic and social growth
• S6: Cultivating activities that ensure cleanliness for community welfare and safety

Challenges and Opportunities

Enhancing Economic Development through Resource Diversification

• Potential Solutions:
  • Develop integrated economic planning tools
  • Establish smart partnerships for tourism and housing projects
• Relevance: These solutions will support inclusive socio-economic growth, attract investments, and improve public services, aligning with the state’s development goals.

Transforming Service Delivery through Digitalisation Initiatives

• Potential Solutions:
  • Implement robust digital platforms for government services
  • Introduce comprehensive cyber security measures
• Relevance: These initiatives will streamline service delivery, enhance public engagement, and ensure data security, contributing to a more efficient and secure public service system.

Enhancing Organisational Governance

• Potential Solutions:
  • Develop a unified governance framework
  • Conduct regular training for staff on governance best practices
• Relevance: Strengthening governance will ensure efficient and transparent operations, fostering a culture of excellence within the organisation.

Strengthening Administrative Management and Social Development

• Potential Solutions:
  • Implement advanced project management systems
  • Establish comprehensive disaster management protocols
• Relevance: These measures will enhance administrative efficiency, ensure effective project delivery, and improve disaster preparedness, ensuring the safety and welfare of the public.

Key Stakeholders

YB Dato’ Kaya Setia Dato’ Nazran bin Muhammad: Setiausaha Kerajaan Negeri Kelantan (Chief Secretary)

Departments led

• Unit Audit Dalam
• Bahagian Integriti dan Tadbir Urus
• Bahagian Undang-Undang
• Bahagian Koordinasi dan Program Khas
• Bahagian Pengurusan Bencana
• Bahagian Penguatkuasaan Negeri
• Sekretariat SUKMA

Ab. Pattah bin Hasbullah: Timbalan Setiausaha Kerajaan (Pengurusan) (Deputy Secretary of State – Management)

Departments led:

• Bahagian Pengurusan Sumber Manusia
• Majlis Mesyuarat Kerajaan
• Bahagian Khidmat Pengurusan
• Bahagian Pengurusan Teknologi Maklumat
• Bahagian Pengurusan Korporat

YM Dato’ Tuan Zainal Abidin bin Tuan Yusuf: Setiausaha Bahagian (Pembangunan)

Departments led:

• Unit Perancang Ekonomi Negeri
• Bahagian Kerajaan Tempatan
• Bahagian Perumahan
• Bahagian Pelaburan
• Bahagian Pelancongan dan Kebudayaan
• Bahagian Koridor Infrastruktur dan Sistem Maklumat Geospatial