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Pejabat Setiausaha Kerajaan Pahang (SUK Pahang) – Account Profile

@ Divagaar Siva

Overview

The Pahang State Secretary Office, or Pejabat Setiausaha Kerajaan Pahang (SUK Pahang), focuses on the effective delivery of civil services to the citizens of Pahang state.

Its vision is to become a leader of civil harmony and sustainable development for a developed Pahang by 2030 (Peneraju kemakmuran rakyat dan pembangunan mampan ke arah Pahang maju 2030).

Its mission is to empower sustainable, inclusive, and integrity-driven civil service delivery and administration (Memperkasakan sistem penyampaian perkhidmatan dan pengurusan sumber secara lestari, inklusif dan berintegriti).

Key Priorities

In line with national policies such as MyDIGITAL and the National Fourth Industry Revolution (4IR) Policy, SUK Pahang is driven by its own digitalisation policy: Pelan Strategik Pendigitalan Pejabat Setiausaha Kerajaan (PSPPSUK) Pahang 2022 – 2025.

The blueprint acts as a key reference in yearly planning preparations for each department and unit within the SUK Pahang office. It consists of three thrusts and seven corresponding strategies:

Thrust 1: Strengthening State Applications

  • Strategy 1.1: Fortifying applications holistically and systematically to increase safety, surveillance, and data integrity, along with state information sharing.
  • Strategy 1.2: Optimising application usage by enhancing platform digital delivery and capability that can directly benefit state-level digitalisation initiatives.

Thrust 2: Strengthening Infrastructure

  • Strategy 2.1: Ensuring adequate infrastructural capabilities and readiness to increase the accessibility of digital civil services.
  • Strategy 2.2: Sustaining the readiness and continuity of digital civil services through strict regulation of information security.

Thrust 3: Empowering Digital Talent

  • Strategy 3.1: Developing and implementing state-level policies that drive digitalised operations within state affairs.
  • Strategy 3.2: Strengthening the management structure of the state’s information system services organisation.
  • Strategy 3.3: Developing digital talent and a digitalisation culture within the state office.

Challenges and Opportunities

Enhancing Digital Infrastructure

  • CelcomDigi can offer robust and scalable cloud solutions, high-speed internet connectivity, and advanced cybersecurity measures.
  • These solutions can address the need for adequate infrastructural capabilities and ensure the readiness and continuity of digital civil services.

Improving Application Integration

  • CelcomDigi can provide integrated software solutions and platforms that enhance data integrity, safety, and interoperability.
  • This will fortify state applications, optimise application usage, and facilitate seamless information sharing.

Expanding Customer Service Channels

  • Implementation of multi-channel customer service solutions, including 24/7 support through chatbots, email, and phone.
  • Enhancing customer service availability and responsiveness will improve citizen engagement and satisfaction.

Developing Digital Talent

  • Training and development programs focused on digital skills and culture, in partnership with educational institutions.
  • Empowering employees with the necessary digital skills and fostering a digital culture will support the successful implementation of state-level digital policies.

Strengthening Information Security

  • Advanced cybersecurity solutions, including threat detection and response, data encryption, and regular security audits.
  • Ensuring robust information security measures will sustain the readiness and continuity of digital civil services.

Key Stakeholders

Upper Management

  • Chief Secretary: Dato’ Sri Haji Zulkifli bin Haji Yaacob
  • Deputy Secretary (Development): Dato’ Ali Syahbana bin Sabaruddin
  • Deputy Secretary (Management) & Chief Digital Officer: Dato’ Dr Mohd Zakaria bin Ibrahim

Department Heads (Development)

  • Department Secretary – Economic Planning: Yang Mulia Tengku Dato’ Nor Asmaliza binti Ku Lah
  • Department Secretary – Local Governments: Encik Che Wan Muhammed Salleh Al-Koris bin Che Wan Jaafar
  • Director – Water Regulatory Authority: Encik Norhazly bin Nion

Department Heads (Management)

  • Human Resource Management – Department Secretary: Encik Sulaiman bin Husin
  • Information Technology – Department Secretary: Puan Zuraidah binti Mat Harun
  • State Legislative Assembly and Government Council Meetings – Department Secretary: Encik Mohd Zukri bin Sidek
  • Office of the Chief Minister / Menteri Besar – Senior Private Secretary to Chief Minister: YH Dato’ Md Yusli bin Ibrahim Mohd Yunus
  • Ceremonies and Official Event Management – Chief Assistant Secretary: Encik Sharifful Hakim bin Suman

By addressing these challenges and leveraging the outlined opportunities, CelcomDigi can play a crucial role in supporting SUK Pahang’s mission to deliver effective and sustainable civil services to the citizens of Pahang.

Account Profile Public Sector
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